Privacy Policy

Last Updated: October 21, 2025

At Otomatik Ventures ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email services.

1. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, company name, and billing information when you sign up for our services.
Email Data: Email content, attachments, contacts, and calendar information that you store or transmit through our email services.
Technical Information: IP addresses, device information, browser type, and usage data collected through cookies and similar technologies.
Support Communications: Information you provide when contacting our support team, including support tickets, chat logs, and phone conversations.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our email hosting and management services
Process payments and send billing notifications
Respond to your inquiries and provide customer support
Monitor and analyze usage patterns to improve service performance
Detect, prevent, and address technical issues and security threats
Send you service-related announcements and updates
Comply with legal obligations and enforce our Terms of Service

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our services (e.g., payment processors, cloud infrastructure providers).
Legal Requirements: We may disclose information when required by law, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share information with your explicit consent or at your direction.

4. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Daily backups and disaster recovery procedures
Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request deletion of your information, please contact us at info@otomatiktech.com. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Data Portability: Request a copy of your data in a structured, machine-readable format
Opt-Out: Unsubscribe from marketing communications (note: we will still send service-related messages)

To exercise these rights, please contact us at info@otomatiktech.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our services.

8. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Otomatik Ventures
Lagos, Nigeria
Email: info@otomatiktech.com
Phone: +234 803 395 4301
WhatsApp: +234 803 395 4301